Returns & Refunds
Last updated October 24, 2026.
Every UNODUX piece is made for you after you order it. Here is exactly what we cover.
What we replace or refund
If your order arrives damaged, misprinted, defective, or not what you ordered (wrong item, size or color), we will send a free replacement or give you a full refund, your choice. You do not need to send the item back unless we ask.
How to request it
Within 30 days of delivery, email [email protected] with your order number and a clear photo showing the problem. We reply within 2 business days.
What we can't take back
Because each piece is made to order, we can't accept returns or exchanges for a change of mind or the wrong size chosen. Please check the size guide on each piece before ordering. If you're unsure, write to us first and we'll help you pick.
Lost or returned packages
If tracking shows your package lost in transit, we'll replace it. If a package is returned to us because the address entered at checkout was incorrect, we can reship it once you pay the new shipping cost.
Refund timing
Approved refunds go back to your original payment method. Your bank usually shows them within 5–10 business days.